Why Digital Sherpa

Your digital landscape is a complex, sometimes intimidating, and ever-changing environment.

It’s a place where elements of people, processes, and technology interact with each other to create either harmony or chaos in your business. It’s complicated and you could be in big trouble if you climb the mountain alone.

API, BI, LOS, CRM, SaaS, TES, POS, SSO … just the jargon makes you feel like you need a guide to plan your approach … someone to fix ropes, hexes, and pitons to help you reach peak success in your business.

You need a trusted partner; an experienced guide for your trek to the top. A Digital Sherpa will help you master the full stack of technology solutions available to make your business processes scalable and agile.

Not just vendors — our digital sherpas act holistically across the tech challenges you face every day. At Indica Digital, we help you avoid pitfalls and minimize technical debt.

Engage with Indica Digital’s holistic, strategic process for peak performance of every tool in your digital pack.

Services

Digital Strategy

With so many digital tools and so many vendors, it’s hard to keep up with the ever-changing digital landscape.

Charting your technology course demands a holistic and collaborative approach. The more we know, the more effective your tech solutions become for your business. We call this our Digital Strategy Framework.

Partner with your ID Digital Sherpa to employ our three-pronged approach to navigating your technical landscape. Your Digital Strategy Framework creates an insight-driven plan plan to get the most out of your people, processes, and technology.

Our strategy solutions align your back-office and front-office operations. You’ll be equipped with the right tools to move forward with confidence.

Client Type

  • Mortgage Lenders
  • SMB
  • Non-Profits
  • Startups
  • Entrepreneurs

Digital Playbook

Based on your Digital Strategy Framework, your Digital Playbook details tactical steps to ensure all three elements people, process, and technology work together for seamless solution deployment.

Your Sherpa maps the plan so your team understands your tech tools and how they help your business run smoothly. Next, the process is built into every turn to prevent missteps. We’ll streamline how you serve your customers and stakeholders.

Your Sherpa works as your R&D expert to make sure every new tool used is right for your strategy and you dont waste valuable time with trial and error implementing new tech. Your Digital Playbook sets realistic milestones while your digital sherpa finds reliable, affordable solutions to match your budget.

Your Digital Playbook is your travel map to efficiency, effectiveness, and success for your company. Rely on ID Digital Sherpas to equip you well, help you navigate around pitfalls, and guide you to a successful digital landscape trek.

Client Type

  • SMB
  • Non-Profits
  • Startups
  • Entrepreneurs

Services and Packages

  • Website
  • Social Media
  • Email
  • SEO
  • Video
  • Branding

Systems Integration

Piecing together the many parts of your tech stack into an effective system can be daunting.

As your guide, your Sherpa helps you make sense of the scattered pieces of your organization’s information systems. We help you fit together well-coordinated, cohesive, integrated systems solution. Following your Digital Strategy, your Sherpa integrates your organization’s people and processes with existing hardware, software (customized or out-of-box), and communications systems. Youll improve working relationships with customers and stakeholders. Youll increase workflow efficiency and keep your operational costs in line.

Your Sherpa is your valued partner and systems integrator with the expertise and skill you need to assemble all the varied tech pieces into an efficient and thriving digital ecosystem.

Client Type

  • Mortgage Lenders
  • Credit Unions

Products and Services

  • Hubspot CRM integration and pipeline setup
  • Closing packaging for warehouse banks

  • eDocs integration
  • Business Processing Automation

Case Studies

Nalo - Business Intelligence as a Service

Checking for landmarks, watching the weather, tracking steps, and inspecting gearinformation the mountaineer needs to keep an eye on while climbing. Likewise, your digital landscape is so cluttered with data it can be hard to keep moving forward.

Nalo is the perfect tool to keep your operation on the right path. Youll watch key performance indicators and metrics to ensure your business runs smoothly and that your portfolio is managed thoroughly. Customize and set up your BI Dashboard with trackable data points and give your team all the right information at the right time they need it to make good, informed decisions.

Improve your operations efficiencies & effectiveness, and portfolio management with real-time digital landscape Business Intelligence.

Client Type

  • Mortgage Lenders
  • Credit Unions
  • Commercial Mortgage Banks

Products

Digital Toolkit

To position your business for innovation and adaptation in a changing digital landscape, you must be agile. Our Digital Toolkit is a set of activities and capabilities that enable us to collaborate with internal and external stakeholders in iterative phases that rapidly produces solutions that are lean and promote scalability.  

Phase 1 - Research and Define

People

User Research

User Research

Change management

Change Management

Process

Process requirements gathering

Process Requirements Gathering

Process analysis and mapping

Process Analysis and Mapping

Technology

Technology exploration

Technology Exploration

Phase 2 - Ideate and Strategy

People

User feedback loops

User Feedback Loops

Process

Business Process design

Business Process Design

Business Process optimization

Business Process Optimization

Business Process orchestration

Business Process Orchestration

Technology

Data analysis

Data Analysis

Scenario based planning

Scenario Based Planning

Technology roadmap

Technology Roadmap

Phase 3 - Design and Prototype

Technology

Tech stack design

Tech Stack Design

API architecture and specification

API Architecture and Specification

Data engineering

Data Engineering

MVP Design and development

MVP Design and Development

Phase 4 - Test and Implementation

Process

Process improvement/optimization

Process Improvement/ Optimization

Process automation

Process Automation

Technology

Web development

Web Development

Web-app development

Web App Development

Quality assurance

Quality Assurance

Maintenance

Maintenance